Post by sojib000 on May 20, 2024 4:50:30 GMT
The vision of Douglas Torres CEO and founder of Yup Chat a startup that helps other companies communicate with customers through different means. Among the options highlighted by the entrepreneur in an exclusive interview are SMS as it does not depend on an internet connection; email as it is always functional and used by most people; and webchat within the website itself.
With a small monthly investment any Saint Kitts and Nevis Email List company can have an omnichannel service option with a complete history of previous contacts regardless of the channel the customer used reducing the likelihood of being left without service explains Douglas. despite WhatsApp being the preferred means of communication for the vast majority of Brazilians the purchasing journey is not linear. Imagine a customer who chooses a product on a marketplace buys on the store's own website resolves their queries by phone call and gets in touch post-purchase via Facebook Messenger for example.
In this sense an omnichannel strategy allows consumers to use the channel of their choice at each moment of their journey while maintaining the company's internal service organization. When talking about omnichannel strategy it is also important to further explore the issue of digital marketplaces . These are not dedicated channels for customer service but they are essential platforms for those who want to give more visibility to their products. Again the logic is the same not just depend on one marketplace like Magazine Luiza Mercado Livre B W etc. but be on several of them. Thus even if there is.
With a small monthly investment any Saint Kitts and Nevis Email List company can have an omnichannel service option with a complete history of previous contacts regardless of the channel the customer used reducing the likelihood of being left without service explains Douglas. despite WhatsApp being the preferred means of communication for the vast majority of Brazilians the purchasing journey is not linear. Imagine a customer who chooses a product on a marketplace buys on the store's own website resolves their queries by phone call and gets in touch post-purchase via Facebook Messenger for example.
In this sense an omnichannel strategy allows consumers to use the channel of their choice at each moment of their journey while maintaining the company's internal service organization. When talking about omnichannel strategy it is also important to further explore the issue of digital marketplaces . These are not dedicated channels for customer service but they are essential platforms for those who want to give more visibility to their products. Again the logic is the same not just depend on one marketplace like Magazine Luiza Mercado Livre B W etc. but be on several of them. Thus even if there is.